Stores were finding it hard to shift returned items. A spokesperson said: âOur 35 ⦠John Lewis is slashing its generous 90-day refund policy to 35 days. Under the new policy, customers have 35 days after purchase to return unused or unwanted items to the store. M&S: 90 days, except on sale items. You need to be signed in for this feature, 36 Featherstone Street John Lewis is ⦠Itâll come into effect on February 1. The change, spotted by HotUKDeals, the consumer website, applies to all items bought from the first of this month. John Lewis limit returns to 35 days instead of 90 High street giant John Lewis has reduced its returns period by over half. For example, Debenhams will happily refund most purchases within 28 days but items bought in-store must be returned in-store. Shoppers looking to return items to John Lewis now have less time to claim their refund.. That's because the premium department store has cut its 90-day refund policy to 35 days⦠All you need is a receipt or proof of purchase (a bank statement, for example). A John Lewis spokesperson said: “Our 35-day, no quibble, returns policy for unwanted items which we’re introducing next week will be one of the best returns policies of all UK retailers.”. John Lewis Finance and Bureau de change from John Lewis Finance is a trading name of John Lewis plc. John Lewis is to cut its generous ‘no quibbles’ returns policy by over half - from 90 days to 35 days. John Lewis is set to open nine more of its department stores on 13 July, with its flagship Oxford Street branch reopening three days later.. I tracked via Royal Mail which said the items had been sent a week ago but I never received them. Itâs also working on creating a collect and return service for faulty items. The popular high street store has a whopping up to 50% off womenswear and menswear, which includes major brands such as Barbour, Mulberry, Ted Baker and Coach. A retailer can extend that time if they want. Foreign Currency online from John Lewis Finance is provided by First Rate Exchange Services Limited registration number 4287490 (Money Service Business licence number MLR-64068), whose registered office is at Great West House, Great West Road, Brentford, West London, TW8 9DF England. However, if you buy something that’s faulty, the shop has to either replace the product or issue a refund under the Consumer Rights Act. The retailer highlighted rapidly changing product ranges as one reason behind the change. John Lewis has launched a massive winter sale online this Boxing Day with huge price cuts across all categories including fashion, tech, electricals and homeware. (13 Posts) Add message | Report. After 15 days I called for an update as it hadn't arrived. John Lewis Unwanted items bought between October 8 and December 24 can be taken back until January 28, 2021. Registered office: 1 London Bridge Street, SE1 9GF. John Lewis give you 90 days, so you have 90 days. After an awful experience with John Lewis curtains over a year ago, I decided to give them another try as in the past they have been good at delivering ready made goods. T he chairman of John Lewis has warned of more pain to come after embarking on the most radical shake-up in the firm's 155-year history.. John Lewis will accept returns within 90 days of purchase, unless the product is faulty, in which case thereâs a whole separate policy. Copyright © lovemoney.com All rights reserved. Minimum wage workers puffing their chests out with the â Thereâs the lineâ mantra is quite amusing. if price goes down in sale after purchase John Lewis 6 December 2011 at 11:26AM edited 30 November -1 at 12:00AM in I wanna buy-it or do-it 5 replies 31.7K views John Lewis deserves all it gets. Shop assistants loving the power at the moment. John Lewis Christmas Returns Policy. Get money back on your everyday spending with a cashback credit card. COMPANY REG NO: 7406028 VAT NO: 945 6954 72. Premium department store John Lewis is about to cut its generous 90-day refund policy to 35-days. John Lewisâs new policy still goes above and beyond what shoppers are legally entitled to. John Lewis' Boxing Day sale 2020: All the best bargains ... for example.This year's design is a full two-story with a big balcony that took about 35 hours over 10 days to complete. The retailer will begin informing customers of the reduction over the next few days and the new policy will be printed on receipts from the beginning of next month. Website: John Lewis* Find your nearest: Store locator* - some stores will be closed in accordance with Government guidelines Start date (online): Most deals launched at 5pm on Christmas Eve Start date (in stores): From Sun 27 Dec. Sale strength: The sale includes discounts of up to 50% off home, fashion, toys, furniture and more, as well as various offers on a range of electricals. Disclosure: All offers on this page are affiliated links. Next will refund full-price items within 28 days but it only gives 15 days for sale items. Registered office: 171 Victoria Street, London SW1E 5NN. John Lewis claims that beyond the 35-day period, thereâs no guarantee of a refund, exchange or credit note. A John Lewis spokesman said that it will not affect the majority of its customers, 90 per cent of whom return items within 35 days. John Lewis has quietly slashed its generous 90 days returns policy to 35 days in a move that could disappoint the most loyal of its customers. Please, John Lewis now has the same returns policy as Marks & Spencer. 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