Commons club also serves creative food that appeals to the most sophisticated of taste buds. Which popular attractions are close to Virgin Hotels San Francisco? Service is top notch, extremely accommodating (tip: register for the "in the know" program) and the rooftop bar has amazing views of the city. Commons club also serves creative food that appeals to the most sophisticated of taste buds. Every email sent we would copy in every senior person at the hotel whose email we had and yet not one person would step forward and reply or offer to help in anyway. email address for J Singh. Continue your visit to www.tripadvisor.ca. J_UK1973, You are correct that our people and staff are the forefront of our hotel. Given that I was giving the Hotel two months to sell my hotel room for one of the two nights I figured they would honor. What are some restaurants close to Virgin Hotels San Francisco? As with many other Virgin brands, it's the people / staff that make the difference between something which is good to something which is memorable and truly amazing. The room had amazing views, was well maintained and spotlessly clean. Book Virgin Hotels San Francisco, San Francisco on Tripadvisor: See 260 traveler reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco, ranked #32 of 247 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. Conveniently located restaurants include Pazzia Ristorante Italiano, The Grove - Yerba Buena, and Super Duper Burgers. Is parking available at Virgin Hotels San Francisco? The hotel opened a few months ago, everything is beautiful and new, we enjoyed the rooftop bar, very nice view and trendy atmosphere, we congratulate the bartender for his unusual cocktails, beautiful bright room. Recognizing that they were losing one night of a non-refundable reservation I offered to pay more for my other non-refundable night’s stay. Three on-site restaurants offer diverse dining options. Again despite +20 email we never got a single reply or even acknowledgment our emails had been read. They would palm us off with a phone number to call...a J Singh, the number never rings and you can’t leave a message either. Virgin Hotels San Francisco, San Francisco: See 259 traveller reviews, 131 photos, and cheap rates for Virgin Hotels San Francisco, ranked #31 of 246 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. my request; I figured wrong. Conveniently located restaurants include Pazzia Ristorante Italiano, The Grove - Yerba Buena, and Super Duper Burgers. What food & drink options are available at Virgin Hotels San Francisco? The worst customer service I’ve had the misfortune of experiencing. Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. I look forward to hearing from you soon. And an. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Are any cleaning services offered at Virgin Hotels San Francisco? The General Manager refused to be accommodating. Service is top notch, extremely accommodating (tip: register for the "in the know" program) and the rooftop bar has amazing views of the city. Located South of Market Street, just steps from Yerba Buena Gardens, Virgin Hotels San Francisco features 192 Chambers and two Penthouse Suites; multiple dining and drinking outlets, including the brand's flagship space, Commons Club; The Funny Library coffee shop; numerous meeting spaces; and a rooftop bar. Cheers! We want to sort this out, and make sure that your future stay with us is flawless. In June we received an email saying they are cancelling our booking due to changes in management and we will be refunded. In June we received an email saying they are cancelling our booking due to changes in management and we will be refunded. This is the version of our website addressed to speakers of English in the United States. Book Virgin Hotels San Francisco, San Francisco on Tripadvisor: See 260 traveler reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco, ranked #31 of 247 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. Does Virgin Hotels San Francisco offer any business services? Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. 4 Virgin Hotels reviews in San Francisco, CA. Which room amenities are available at Virgin Hotels San Francisco? Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Claim your listing for free to respond to reviews, update your profile and much more. Reviews on Virgin Hotel in San Francisco, CA - Virgin Hotels San Francisco, Hotel VIA, Virgin America Flight Deck, Hotel Majestic, The St. Regis San Francisco, Station 40, Passport Depot, MUNI - 17 Park Merced, Cafe Majestic Yes, pets are typically allowed, but it's always best to call ahead to confirm. Yes, pets are typically allowed, but it's always best to call ahead to confirm. my request; I figured wrong. Virgin Hotels San Francisco: Favortie Hotel in SF - See 260 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco at Tripadvisor. 5 months passed and not one email or anything from the hotel, and it’s 10 months in total that they’ve had our money, so we had no choice but to start a charge back process with our credit card company to get our money back. Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant. That tells me everything I need to about them and there so called “brand”.....laughable! There are more places to choose from in the San Francisco area. When I travel to SF I stay at other hotels but thought I would try Virgin when I visit SF in May. Please see our partners for more details. All photos by Katherine Fan for The Points Guy. Disgusted, disappointed, angry....doesn’t even come close to what I feel of the hotel. The … No matter who we spoke to at the hotel, nobody would raise a finger to help us, at times they wouldn’t even acknowledge we even had a reservation with them. more. Complimentary WiFi and a fitness center are provided as well. Def check it out. Claim your listing for free to respond to reviews, update your profile and much more. The worst customer service I’ve had the misfortune of experiencing. This place just opened up a few months ago, and its quickly become my favorite establishment in the city. Top room amenities include a minibar, air conditioning, and a flat screen TV. Poor customer service at Virgin Downtown SF Hotel, During these volatile times you would think that hotels would show some flexibility but not the General Manager of the Virgin Downtown SF Hotel. They are what makes this place tick and our guests come back again and again. Certainly this is not representative of the service and standards to which we hold ourselves to. We booked a 2 night stay for July and we paid the full amount at the time of booking back in January. This has allowed me to sample a large number of hotels across the different neighborhoods, and the Virgin SF takes the top spot for me. email address for J Singh. Virgin Hotels San Francisco: Virgin Hotel San Francisco - See 260 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco at Tripadvisor. A free inside look at company reviews and salaries posted anonymously by employees. What are some of the property amenities at Virgin Hotels San Francisco? Virgin Hotels San Francisco: Virgin Hotel - San Francisco - See 259 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco at Tripadvisor. Again despite +20 email we never got a single reply or even acknowledgment our emails had been read. Glad that we were able to carry on the Virgin legacy! Poor customer service at Virgin Downtown SF Hotel, During these volatile times you would think that hotels would show some flexibility but not the General Manager of the Virgin Downtown SF Hotel. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. The hotel opened a few months ago, everything is beautiful and new, we enjoyed the rooftop bar, very nice view and trendy atmosphere, we congratulate the bartender for his unusual cocktails, beautiful bright room. This has allowed me to sample a large number of hotels across the different neighborhoods, and the Virgin SF takes the top spot for me. Certainly this is not representative of the service and standards to which we hold ourselves to. Does Virgin Hotels San Francisco offer any business services? This is the version of our website addressed to speakers of English in Ireland. Last month I made a two night, non-refundable reservation at Virgin but a couple weeks later discovered that a dear college friend wanted me to stay at his Northern California home one of the two nights. Tripadvisor Plus Subscription Terms & Conditions, InterContinental (IHG) Hotels in San Francisco, Marriott Autograph Collection Hotels in San Francisco, Hotels near Yerba Buena Ice Skating & Bowling Center, Hotels near San Francisco Visitor Information Center, Hotels near Martin Luther King, Jr. Memorial and Waterfall, Hotels near American College of Traditional Chinese Medicine, Hotels near Argosy University San Francisco, Hotels near International College Of Cosmetology, Hotels near Peralta Community College District. Are any cleaning services offered at Virgin Hotels San Francisco? I'm local to the Bay, and often have weekend getaways to the city. Book Virgin Hotels San Francisco, San Francisco on Tripadvisor: See 260 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco, ranked #31 of 247 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. I was planning to stay at both the Nashville and Dallas hotels next year but they have made it impossible for me to ever give them my business again. But if you’re looking for a restful, spacious hotel experience, it might be a good idea to stick with a location that’s more traditional. Room types may vary. Everdene, the … Payments made by partners impact the order of prices displayed. Is parking available at Virgin Hotels San Francisco? Virgin Hotels San Francisco Built from the ground-up in SoMa, the building is a mix of regal opulence, modern decor, and bold, rich textures. Yes, dry cleaning and laundry service are offered to guests. That tells me everything I need to about them and there so called “brand”.....laughable! They are what makes this place tick and our guests come back again and again. I’m absolutely disgusted by the hotel and it’s customer services. Book Virgin Hotels San Francisco, San Francisco on Tripadvisor: See 260 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco, ranked #32 of 247 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Needless to say, unless the fee for one of my two nights is suddenly waived upon my arrival in May, I will never stay at the Virgin Downtown SF Hotel ever again. Yes, dry cleaning and laundry service are offered to guests. Are there opportunities to exercise at Virgin Hotels San Francisco? Had we not done this they would of kept our $600, of that I have zero doubt. Located South of Market Street, just steps from Yerba Buena Gardens, Virgin Hotels San Francisco features 192 Chambers and two Penthouse Suites; multiple dining and drinking outlets, including the brand's flagship space, Commons Club; The Funny Library coffee shop; numerous meeting spaces; and a rooftop bar. Best Cities for Jobs 2020 NEW! Yes, guests have access to a fitness center during their stay. Decor is amazing throughout, super hip and trendy hotel. Which room amenities are available at Virgin Hotels San Francisco? Own or manage this property? Own or manage this property? Glad that we were able to carry on the Virgin legacy! Last month I made a two night, non-refundable reservation at Virgin but a couple weeks later discovered that a dear college friend wanted me to stay at his Northern California home one of the two nights. Top room amenities include a minibar, air conditioning, and a flat screen TV. I'm local to the Bay, and often have weekend getaways to the city. hanrahankr, Thank you for taking a moment to share your feedback with us. No matter who we spoke to at the hotel, nobody would raise a finger to help us, at times they wouldn’t even acknowledge we even had a reservation with them. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. I’m absolutely disgusted by the hotel and it’s customer services. Every email sent we would copy in every senior person at the hotel whose email we had and yet not one person would step forward and reply or offer to help in anyway. Given that I was giving the Hotel two months to sell my hotel room for one of the two nights I figured they would honor. more. Book Virgin Hotels San Francisco, San Francisco on Tripadvisor: See 260 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco, ranked #31 of 246 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. I look forward to hearing from you soon. See more questions & answers about this hotel from the Tripadvisor community. Virgin Hotels San Francisco mixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Tripadvisor Plus Subscription Terms & Conditions, InterContinental (IHG) Hotels in San Francisco, Marriott Autograph Collection Hotels in San Francisco, Hotels near Yerba Buena Ice Skating & Bowling Center, Hotels near San Francisco Visitor Information Center, Hotels near American College of Traditional Chinese Medicine, Hotels near Argosy University San Francisco, Hotels near Peralta Community College District, Hotels near International College Of Cosmetology. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. They would palm us off with a phone number to call...a J Singh, the number never rings and you can’t leave a message either. Short term thinking by the Hotel General Manager. Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant. Which popular attractions are close to Virgin Hotels San Francisco? Cheers! Recognizing that they were losing one night of a non-refundable reservation I offered to pay more for my other non-refundable night’s stay. Three on-site restaurants offer diverse dining options. Consequently I asked Virgin if I could cancel one of my two nights at their hotel. The General Manager refused to be accommodating. Short term thinking by the Hotel General Manager. Hotel Review: The Virgin Hotels San Francisco A brand that loves to party opens a hotel with a huge rooftop bar in a city that knows a thing or two about night life. San Francisco Museum of Modern Art (SFMOMA), Response from HotelVirginSF, Manager at Virgin Hotels San Francisco, Review collected in partnership with this hotel. Nearby attractions include San Francisco Museum of Modern Art (SFMOMA) (0.2 miles), Yerba Buena Gardens (0.2 miles), and Westfield San Francisco Centre (0.3 miles). Shoutout to Caty for making out last stay memorable. hanrahankr, Thank you for taking a moment to share your feedback with us. Please reach out to me directly at vilen.gabrielyan@virginhotels.com so that I can assist you personally. Unfortunately I’m unable to give the hotel zero for the rating, terrible isn’t a strong enough summation of them. Book Virgin Hotels San Francisco, San Francisco on Tripadvisor: See 260 traveller reviews, 131 candid photos, and great deals for Virgin Hotels San Francisco, ranked #32 of 248 hotels in San Francisco and rated 4.5 of 5 at Tripadvisor. Are typically allowed, but it 's always best to call ahead confirm! Night of a non-refundable reservation I offered to pay more for my other non-refundable night ’ s stay saying. 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